Services RSS 2.0http://www.it-ts.co.uk/services.aspxumbracoAt IT Total solutions we have a wide range of services on offerenService - T's & C'shttp://www.it-ts.co.uk/services/terms-conditions.aspxTue, 07 Jun 2011 20:05:13 GMThttp://www.it-ts.co.uk/services/terms-conditions.aspx1.0 Interlink-IT IT Interlink and ITTS are trading styles as part of IT Total Solutions LTD. All Business conducted is on behalf of IT Total Solutions LTD. ITTS refers to IT Total Solutions Limited within this and all documents.

2.0 Unless otherwise agreed in writing by IT Total Solutions, all services, hardware, software and any other equipment to be provided by IT Total Solutions will be provided subject to and in accordance with these terms and conditions, all other representations, terms, conditions and/or warranties, express or implied, are hereby excluded and negated. Where IT Total Solutions agrees to any provision which is inconsistent with, or supplementary to, these conditions then these conditions shall be amended only to the extent necessary to give effect to such additional provision(s).

2.1 All services to be provided by IT Total Solutions will be provided at the contract rate shown in the quotation (plus disbursements at cost); all costs and conditions are accurate at time of print and are subject to change without prior warning. All efforts are taken to ensure that this information is accurate for the duration of the contract period. If IT Total Solutions or any of its trading styles is required by the customer to spend additional time or expend
additional resources on the contract, this will be charged at current rates to the agreed contract.

2.2 IT Total Solutions reserves the right to send substitute consultants / contractors or ITTS staff at any time in order to complete the project on time or to meet required levels of agreement.

2.3 IT Total Solutions will at all times be regarded as an external entity undertaking the project under a contract for products and/or services and shall not be under the day to day control of the clients company or staff and shall not be required to use your equipment unless otherwise agreed or to be under exclusive contract to you or to be regarded as part of the clients business.

2.4 All invoices are to be paid by the Customer within 14 days of the date of the invoice (the "due date"), unless otherwise agreed. All prices exclude VAT. Travel and accommodation costs may be applicable on an individual or packages basis. Charges of up to 8% may be applicable for late or failed payments. This will be individually charged per 5 working day intervals for requested payment.

3.0 Where bespoke software & hardware has been supplied, the Customer shall supply to ITTS test data suitable to test all aspects of the software and ITTS shall process such data with the software by way of acceptance testing. Immediately after successful processing of such data by ITTS the Customer shall be deemed to have accepted the software/hardware on
trial for 7 working days, during in which time all acceptance testing must be concluded by the customer. At the end of which time the Client will then take ownership of licence to that hardware or software. If no such test data is made available, the Customer shall be deemed to have accepted the software at the end of the testing phase by ITTS. No 7 day period will be made available. Ownership will take place from the date when IT Total Solutions supplied the software to the Customer.

3.1 Bespoke Hardware & Software may be developed and maintained by third party companies where applicable. ITTS will only act as a consultant between parties and will not be responsible for maintenance, upgrades, or recovery.

3.2 All software & Hardware that is developed by IT Total Solutions is owned by ITTS and its trading styles. All hardware and software is taken under licence agreement by the client for a stated period of time either for software or user licences. Disclosure of any aspect of hardware & software to third parties by the client is prohibited without prior consent from a director of IT Total Solutions.

4.0 ITTS Agrees to attempt to rectify any logical defects in aspect of the clients IT infrastructure, but does not guarantee that all issues are "fixable". It is understood by the client that ITTS are not responsible for any loss of business in time or finances for down time incurred by system problems. In the event of an unfixable problem it is the client's responsibility to seek assistance from other relevant parties to resolve these issues. ITTS are not responsible for maintaining "uptime" of any services.

4.1 ITTS are not required to attend any client site to fix or address any problems. ITTS attend client's site or premises by request only and are not bound to any form of response time. All agreed timescales are estimation only and no guarantee is made to meet any requested time frame.

4.2 The customer is responsible for ensuring that it has suitable back-ups for its computer systems and data, even if the systems are maintained by ITTS. This includes Emails that are stored or downloaded from POP/IMAP accounts held either on an ISP server or local to any machine or network. ITTS takes no responsibility for the loss of any data due to hardware failures, electrical anomalies, or user error. Maintenance and upgrades of systems are carried out on the understanding that all data is the user's responsibility and is also the users said responsibility to ensure that all critical data is maintained in a form of a backup. No responsibility is taken by ITTS in any way for loss of or damage to any data stored on systems and/or servers. All work is carried out is in good faith and that data will be maintained where possible but in the
eventuality of data loss no liability for data of any kind is held by IT Total Solutions As aforesaid IT Total Solutions shall not be liable to the Customer for any/all liability for loss or damage of any kind whatsoever and howsoever arising, whether in contract or in tort, and holds no liability for death or personal injury resulting from work carried out by IT Total Solutions.

4.3 Work to servers and/or PC's will not be carried out unless it's the complete understanding of the client that ITTS are NOT responsible in any way for loss of data, And by agreeing to the terms set out in this document, wave the right to any legal action over loss or damage to equipment, Data or persons.

4.4 Anti-Virus / Spy ware software that is run on any client device is solely the client's responsibility to ensure that their systems are infection free. ITTS will not be responsible for infections to systems however caused. It is not the responsibility of ITTS to ensure that safeguards are run, maintained or in place for any software.

4.5 Internet connectivity for voice and data services are all held with third party suppliers. ITTS cannot be held responsible for any downtime of services held with third party companies. ITTS are reliant on infrastructure companies such as BT or Telewest and cannot alter timescales or prices that may be quoted. Internal Internet hardware that is maintained by ITTS will fall into our emergency response service and all efforts will be made to restore service within 24 hours although this cannot always be guaranteed with specialist equipment. ITTS is not responsible for loss of time or business
from failed communication services.

5.0 All Goods provided by ITTS will be sent at an acceptable quality. The Customer shall be responsible for inspecting the equipment for visual damage on delivery and unless written notice of any damage is given by the Customer to IT Total Solutions within 48 hours of delivery; the equipment shall be deemed to have been delivered in an undamaged condition and accepted by the customer.

5.1 IT Total Solutions shall be under no responsibility for maintaining the equipment supplied, unless stated under a support contract held with ITTS. All maintenance will be carried out by the manufacturer inside manufactures warranty period. Products outside warranty may be repairable by ITTS but no guarantees are made. Goods Imported must be paid for in full prior to ordering; all goods imported are done so by customer Request and any returns or maintenance is done by the client at the client's expense.

6.0 IT Total Solutions and the Customer shall keep confidential any information obtained from the other under the contract and shall not divulge the same to any third party without the consent in writing of the other party.

7.0 In the event of any breach of this Contract or the negligent installation of any equipment by IT Total Solutions, the remedies of the client shall be limited to damages, which shall not, under any circumstances exceed the original support contract cost or monthly retainer cost.

8.0 All work carried out by IT Total Solutions will be implemented as far as possible with tools and information available from hardware and software manufacturers, in line with industry recognitions. Due to the complexity of networked hardware and software solutions, IT Total Solutions guarantee to ensure a working environment to fit the stated contract, and will notify the client of issues or will identify potential problem areas when it is reasonably able to do so.

9.0 ITTS reserve the right to terminate conversations by telephone, email or in person in the event of any ITTS staff or
representative been subject to verbal abuse or hostile behaviour. ITTS staff and representatives will leave any client premises if they feel subject to any hostile or aggressive behaviour whether verbal or physical. The client will be held responsible for any additional costs that are incurred from such actions. This will entitle ITTS to terminate any agreements immediately without prior notice.

10.0 These terms and conditions and any contract between the parties shall be construed in accordance with, and governed in all respect by, English law, and the courts of England shall have jurisdiction to determine any dispute in relation to them. By signing this document in conjunction to any leasing or hire agreements to agree to abide by the terms and conditions set out in this document and are deemed to have understood them. Amendments to this document may take place at any time with written consent and may be terminated by IT Total Solutions at any time.

11.0 All Goods remain the property of ITTS until paid for in full. ITTS is the legal owner of all supplied goods until payment is received and payment has cleared in full. Failure in anyway not to make payment on goods will result in the equipment being returned or collected by request. Goods that are leased or hired can be redeemed at anytime by ITTS if payments are not maintained or the goods are viably being mistreated. The Client is responsible for the equipment while in their care and for any repair costs that are incurred while in their care. This document must be signed and returned to ITTS.

11.1 ITTS can cancel or amend any contract with 14 notice period, made in writing to the customer. The client can also cancel this agreement with a 14 day notice period. All terminated contracts must be paid to date in full.

 

]]>Auditshttp://www.it-ts.co.uk/services/audits.aspxSun, 06 Feb 2011 14:23:54 GMThttp://www.it-ts.co.uk/services/audits.aspxAudits

 

Software License Audits ----- Licensing of software are a major aspect of any IT Infrastructure - yet many company directors are unaware they are directly accountable for license infringement and can be held personally responsible with large fines imposed for breach of software regulations. ITTS offer full desktop/server audits for software licensing, don't leave your licences open to chance, contact us for more information

 

Anti-virus Audits----- Has your company an Anti - Virus policy? - As the use of Internet and e-mail is so common its not the only sources used to transport viruses - freeware, home users bringing USB devices into work, even self created music CD's can contain virus's - every business needs a suitable and manageable anti-virus solution to ensure their network and data is not left venerable. We can audit, disinfect, install and train users on using and following anti-virus policies.

 

Hardware Audits ----- We offer a full audit and documentation service that provides a reference point for repairs & upgrades, server configuration documentation is a time consuming task, which often remains incomplete. If a disaster strikes, your data may not be recoverable or without prior knowledge of the original configurations operations may be delayed or sometimes impossible to restore. Speak to us about disaster recovery/business continuity documentation and planning.

 

Backup Recovery Audits ----- Is it SAFE ! In the event of disaster, data loss or total system loss, an organisation's only source of information may be the full system or data backups. Tapes are no longer the first point of recall as often they are proven to be unreliable. We offer a number of Data backup services from offsite backups, to external hard drives to mirroring or entire infrastructures. Hard drives are in one of two states.... dead or dying so ensure your data is backed up is in the best of care and been well looked after.

 

Network Performance Audits ----- Identifying network performance and bandwidth issues can be difficult and time consuming and is increasingly crucial due to the costs of wide area and infrastructure connections. We offer network performance analysis and application bandwidth analysis on local and wide area networks. We aim to keep you connected all of the time at peak performance!

]]>Installationshttp://www.it-ts.co.uk/services/installations.aspxSun, 06 Feb 2011 14:23:23 GMThttp://www.it-ts.co.uk/services/installations.aspxInstallations

 

Had new equipment recently? Looking to get new equipment but are worried about setting it up? IT Total Solutions can help! We can install majority of equipment for you, even if we haven't supplied it. We can install setup & configure and then maintain hardware for you.

 

We can add new equipment to existing infrastructures, replace old hardware for new or completely re-configure what you currently have to make it more efficient in your workspace.

 

ITTS can also provide Voice and Data networking, so you can add new ports or extensions, replace old technology or have a complete new layout. Whatever your needs with workplace IT, we can help and assist in whatever way you need.

]]>Traininghttp://www.it-ts.co.uk/services/training.aspxSun, 06 Feb 2011 14:22:38 GMThttp://www.it-ts.co.uk/services/training.aspxTraining

 

Technology today changes so rapidly that most people are constantly playing catch-up. ITTS offer a comprehensive array of training options for companies and individuals in our own training facilities. From basic computing use, to applications such as Word and Excel use we can offer a personal approach to IT training to let you get the most out of your IT.

 

We can train on virtually all aspects of IT so if you have any requests please contact us and we will be happy to try to accommodate all needs and requests. Don't struggle with IT get some help and get the most from your IT.

 

Current training Events and Available Courses

]]>Support Contractshttp://www.it-ts.co.uk/services/support-contracts.aspxSun, 06 Feb 2011 14:21:55 GMThttp://www.it-ts.co.uk/services/support-contracts.aspxSupport & Maintenance Contracts

 

We have an array of contracts available to suit the needs of every company. From basic telephone support to fully maintained fully inclusive maintenance; we can provide whats required by our clients. Whether your a one-man-band or a blue chip organisation there's a tailored solution to suit you.

 

Remote Services from £10

Support Contracts from £6.50 pcm

Call out Engineers for £40 per hour

 

for a full list of services or for further information please email us on info@it-ts.co.uk or call us on 0845 0854 887

 

Total Support, Total Control, Total I.T; from IT Total Solutions

]]>Networkshttp://www.it-ts.co.uk/services/networks.aspxSun, 06 Feb 2011 14:19:24 GMThttp://www.it-ts.co.uk/services/networks.aspxNetworks

 

More and more people in homes and in business are finding the need to have additional hardware and to make them internet ready on their existing broadband service. ITTS are Network Specialists, we can provide numerous network solutions for all types of networks such as Standard CAT5, CAT6, Wireless and Fibre Optics, and whatever your need may be in whatever your location we can provide a solution to you. Office refurbishments, additional sockets cross building connectivity, multiple floor buildings are among our service solutions.

 

ITTS deal with numerous hardware providers from 3com to Xyzel and as Cisco experts providing high end network technology is our forte. For consultation on hardware situations and the solutions we have for them please contact us for more information.

 
]]>Internet & Web Serviceshttp://www.it-ts.co.uk/services/internet-services.aspxSun, 06 Feb 2011 14:18:31 GMThttp://www.it-ts.co.uk/services/internet-services.aspxBroadband

 

Ever get sick of broadband problems? Tired of waiting on hold to speak it BT?

 

Well ITTS now provide our own broadband services which mean we provide all the standard service for broadband but when there's any problem you simply call us and we do the rest, taking the hassle away from you and getting the situation resolved as quickly as possible to ensure minimum downtime.

 

Our services are competitive, we only provide quality services and not cheap ones, at the end of the day you get what you pay for, and cutting corners with cheap providers can cost more than paying the minor extra amount for a service with quality and support backing it up.

 

We can cater for all users from low use home to high gain business, 1mb to leased lines can be provided to suit your own circumstances.

 

ITTS has various broadband options available; as we deal with a number of providers we can tailor broadband requirements on an individual basis. This means that you only need pay for what you use, and the ability to mix and match options give even greater flexibility. Our broadband services are business grade and are aimed at the business user but we can provide to home users also.

 

We provide and support various hardware options dependant on clients needs and offer install, maintenance and support services for your service while it is with us. As a client you get the added satisfaction of not dealing with big communication companies such as BT when you encounter problems as we do all that for you. Providing quality, service and piece of mind.

 

Web Design

 

Do you have a website for your company? Is it attracting the business you require? Does it look the part to advertise your company in the best way possible?

 

ITTS have an array of options available for people with or without websites for themselves or their company. We can create websites from scratch, for basic HTML or advanced ASP.NET. Whatever technology your require ITTS can create a solution for you, to attract clients and advertise your company or product in the best way possible.

 

We can also assess, review and amend existing websites, giving them a fresh look, or tweaking them to do that little bit extra. We can take existing tired looking sites and give them a new lease of life to attract new clients and impress existing ones. Website optimisation is also an option to ensure you get high on the results list of all the major search engines, making sure your sites doing the most to promote your products and services.

 

For an independent, unique approach to website creation and optimisation, please contact us for more information. or view our sister company site for more information on web deisgn and development @ www.solsticesystems.co.uk

]]>Callout Engineershttp://www.it-ts.co.uk/services/callout-engineers.aspxSun, 06 Feb 2011 12:52:48 GMThttp://www.it-ts.co.uk/services/callout-engineers.aspxCallout Engineers

 

ITTS have a selection of response services that we offer to new and existing clients, and these are usually tailored to individual clients needs, however we do have a few guidelines to help our clients decide what is more suitable for their own needs by giving a few options.

 

We can have an engineer on your site with roughly any period of time to suit you, but typically these are set as standard times to 4, 8 and 24 hour responses

 

Engineers are available for a wide array of jobs to aid your company in terms of IT from repairs and maintenance to installs and re-location of equipment. Whatever the need may be, we can be there to take care of it, whenever you need it to be done. We purposely work on a flexible basis and we understand that not everything runs as clockwork. Our engineers carry a selection of spare and new parts as well as test equipment to diagnose faults on site and even replacement systems so your company is not without the machine while it is been fixed.

 

ITTS are here to serve our clients and by providing the services our clients want and tailoring them to their needs we can offer a fully comprehensive service, every step of the way.

]]>Data Backup and Recoveryhttp://www.it-ts.co.uk/services/data-backup.aspxSun, 06 Feb 2011 12:31:09 GMThttp://www.it-ts.co.uk/services/data-backup.aspxData & Backup

 

Do you back up your data ?

If so will it be usable in the event of a disaster ?

If not let ITTS take care of it for you, we can provide all companies with a form of data backup and retrieval from dvd media, tape drives to offsite backups.

 

ITTS have the ability to offer its clients offsite backup facilities for their data. we take a copy of your data on a daily basis and then once a month we produce a DVD of your data for your archives, ensuring that the event of hardware failure, fire or thieft at your premises does not mean the end of your business...

 

Dont Risk you company by not having adequate data protection,

ITTS Simple to do; ITTS reliable; ITTS there for you and your company, remember ITTS! remember to "Back it Up and then Back it Up again ! "

]]>Services RSS 2.0http://www.it-ts.co.uk/services/services-rss.aspxFri, 29 Oct 2010 12:03:18 GMThttp://www.it-ts.co.uk/services/services-rss.aspx