Despite the whirlwind of hype, new research suggests that generative AI chatbots like ChatGPT and Claude have, so far, made barely a ripple in the labour market, leaving jobs and wages largely untouched.
In this Tech Insight, we look at how a major ransomware attack on M&S could happen, who was behind it, how it caused such widespread disruption, and what it means for the company, its customers, and the wider UK retail sector.